A better way to order medical equipment

Parachute Health is the fastest, most reliable way to order medical equipment & supplies for patients online. The online ordering platform gives you visibility into order status and real-time messaging in the platform to get your product questions answered directly from .

1. Clean Documentation - No more faxing! Online orders are qualified upfront - end the back and forth via fax - break the fax confusion cycle! Parachute Health auto-generates the documentation to CMS guidelines.
2. Real-Time Communication - Chat digitally with instead of calling, emailing, or faxing.
3. Visibility - Track your order throughout process, from ’s warehouse directly into your patients’ hands.
4. Easy to Get Signatures - MDs, NPs, and PAs sign scripts on-screen, via SMS or via email that are auto-generated from the Parachute Health platform.

Get started right away by signing up here!

If you'd like more information, please reach out to your supplier sales representative, the AdaptHealth Digital Order Team (digitalorderteam@adapthealth.com Phone: 800-797-8497) or contact Parachute Health here.

Want to see Parachute Health in action? Sign up for one of our webinars on the Training tab.

The AdaptHealth Digital Order Team is available Mon-Friday from 8:30am-8:00pm (EST) to assist with setup and training on the platform. Select a time slot below to book a demonstration and the team will walk you through the features and benefits of Parachute, help you setup your account, train staff and even walk you through your first orders. If you want to speak with the team prior to booking or you signed up and are ready to place your first orders, you can reach out by phone: 800-797-8497 or by email: digitalorderteam@adapthealth.com.

How much does using Parachute cost me?

Parachute is free for facilities to use.

Do I still need scripts and therapy notes?

Nope! When placing an order with Parachute, users answer a few insurance qualifying questions directly on the platform that replace the need for all physical documentation.

Specifically, by selecting the product you want and answering a few basic questions about why your patient needs that product, Parachute will generate the WOPD (sometimes called the script), the face-to-face, and in the case of Medicare/Medicaid patients, the CMN that the MD/PA/NP will ultimately sign off on.

Is this HIPAA compliant?

Yes - Parachute Health is compliant with HIPAA guidelines, and completes a HIPAA compliance audit each year to ensure the safety of your patient data.

Can multiple people in my facility use Parachute?

Yes. A facility can have as many users as they’d like. There are two types of users: “Admin” users and “Standard” users. Admin users can place DME orders as well as add/remove other users, while Standard users only have the ability to place orders. An Admin user must be director level or above (i.e. Director of Social Services)

Can orders be signed digitally?

Yes. Clinicians have the ability to sign orders via text message and via email, neither of which requires them to create a Parachute account.

When signing by text message or email for the first time, the MD/NP/PA will receive a link that will ask them to confirm that their identity and NPI number. Thereafter, each time the clinician receives an order, he/she will be sent a link taking them directly to Parachute’s HIPAA compliant website, where they can then approve orders with a single click. Signing digitally ensures the entire DME ordering process is paperless.

What if my MD/NP/PA refuses to sign up for e-signing?

Parachute gives you the option to print out an order, have the prescriber sign the order, and then upload that signed order back into Parachute Health.Just click on “Print and Upload” in the “Signature” tab and follow the prompts.

Parachute also gives you the option to fax the script to your provider, but on average we have found that it takes doctors 4.92 days to sign faxed orders, whereas orders sent by other methods are typically signed within the same day.

Can I submit one order for multiple pieces of DME?

Yes - you are free to include as many items as you want in the same order for the same patient.

Can my facility use one login for all of our users?

For HIPAA compliance reasons, just like every faxed order has a name attached to it, we must know which individual placed the order, and thus facilities cannot use a generic email address to place orders.

Does Parachute cover all insurances?

Parachute is an ordering platform: not a supplier; we make it easier for you to connect with your supplier(s). When ordering with Parachute, you can use whatever insurance(s) are accepted by the supplier from whom you are ordering.